Internal Policy of the Institute for Transformation & Higher Training Development
Organizing administrative, academic, and training operations within the Institute, and defining the roles, responsibilities, and controls that ensure quality and institutional excellence.
Vision
To be a leading institute in delivering training and professional development, contributing to building national competencies in line with global best practices.
Mission
To deliver innovative, high-quality training programs that contribute to human resource development and raise trainee competency through an outstanding learning and training environment.
Institutional Values
Strategic Goals
Deliver high-quality training programs.
Develop human competencies within the Institute.
Achieve trainee and partner satisfaction.
Advance digital transformation and e-learning.
Achieve financial and institutional sustainability.
Build strategic partnerships with government and private entities.
Administrative Policies
- Adhere to official working hours.
- Maintain the confidentiality of information and documents.
- Uphold work ethics and professional conduct.
- Prevent conflicts of interest and abuse of authority.
- Apply the principle of equal opportunity in recruitment.
- Attract qualified competencies.
- Provide training and professional development programs for staff.
- Evaluate job performance periodically.
- Clarity of authorities and responsibilities.
- Apply the principle of accountability and transparency.
- Comply with internal and external regulations and bylaws.
- Manage institutional risks.
- Hold periodic meetings for departments and units.
- Document decisions and recommendations.
- Use approved official communication channels.
Academic & Training Policies
- Design programs according to labour market needs.
- Define measurable learning outcomes.
- Periodically review and develop programs.
- Uphold fairness and transparency in registration procedures.
- Clarify program enrollment conditions and requirements.
- Maintain the confidentiality of trainee data.
- Apply diverse and fair assessment methods.
- Announce evaluation results transparently.
- Provide a mechanism for grievance and review.
- Issue certificates after program requirements are met.
- Document records and certificates in accordance with approved systems.
Supporting Policies
Quality & Continuous Improvement
- — Apply an internal quality assurance system.
- — Measure trainee and stakeholder satisfaction.
- — Track key performance indicators.
- — Prepare and implement continuous improvement plans.
Information Technology
- — Protect data and information.
- — Apply cybersecurity controls.
- — Maintain the confidentiality of passwords and systems.
- — Use technical systems for official purposes only.
Beneficiary Service
- — Deliver high-quality training services.
- — Respond promptly to inquiries and complaints.
- — Treat beneficiaries with respect and professionalism.
Safety & Risk Management
- — Provide a safe work and training environment.
- — Prepare emergency and crisis management plans.
- — Identify institutional risks and follow up on their treatment.
Violations & Penalties
Administrative or academic violations are investigated in accordance with approved procedures.
Corrective actions and disciplinary sanctions are applied in accordance with the Institute's internal regulations and bylaws.
Review & Approval
This policy is reviewed once a year, or as needed, and may be amended by decision of the Institute's senior management. It is approved by the Institute's Board of Directors, takes effect from its approval date, and all staff and trainees are bound to apply its provisions.